Emotion-Tracking AI on the Job: Workers Fear Being Watched – And Misunderstood

March 6, 2024


Watch time:

15-30 mins
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Presented by The Conversation

A wide range of industries use emotion AI, which analyzes biological signals like vocal tone, facial expressions, and data from wearable devices, promising to detect and predict how someone is feeling. A practice that grew during the COVID-19 pandemic, employers use emotion AI to infer employees’ internal states, like a call center monitoring operator’s tone with callers. Learn more about the social implications of this emerging technology in this piece from The Conversation.

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