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Lifelong Learning
Lifelong Learning

Premium Customer, Quickest Service? Not So Fast, at Least in World of Agentic AI-Driven Services

Aug. 18, 2026
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Read time: <5 mins
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Michigan News

Conventional wisdom says your biggest spenders should get the best service first. New research from the Ross School challenges that thinking, suggesting AI could change which customers companies prioritize and why.

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Tags: Science & Technology, Business
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