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New Research Suggests Very Angry Customers Sometimes Get More Money From Customer Service Representatives

May 6, 2019
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Read time: 5-15 mins
New Research Suggests Very Angry Customers Sometimes Get More Money From Customer Service Representatives
Ross School of Business

Michigan Ross Professor Shirli Kopelman’s latest research shows that cultural diversity, along with the anger level of customers, impacts final outcomes of service complaints.

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Tags: Business
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