Many Older Adults Send Their Doctors Portal Messages, but Who Pays?

Online patient portals have made accessing medical information and communicating with your care team easier than ever. While this service is often low-cost or even free with the right insurance, a research team from the Institute for Healthcare Policy and Innovation is investigating telehealth copays. They’re raising important questions about whether out-of-pocket costs might prevent vulnerable populations from taking advantage of this potentially valuable resource—questions that could change how we think about access to digital health.