As artificial intelligence dominates headlines, how can we consider societal implications and bring humans into the conversation? A team of researchers, including two from the University of Michigan, have developed a new framework to center humans in this “fourth industrial revolution.” Nigel Melville, associate professor of technology and operations at U-M’s Ross School of Business, suggests that we are focusing on technology at the expense of people and talking about AI the wrong way. Melville explores the team’s research, highlighting key findings and societal implications.
