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Challenging Times Show the Need for Managers to Choose the Right Response to Their Team’s Emotions

January 12, 2021

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15-30 mins
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Businesswoman Addressing Team Meeting, Elevated View
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Michigan Ross professors Jeffrey Sanchez-Burks and Lindy Greer discuss in a piece for the MIT Sloan Management Review the importance of effectively responding to varied emotions on a team. The faculty experts recommend taking a more tailored approach to emotion management, taking into account “the nature of the task and the ideal emotional landscape for that task.” Sanchez-Burks and Greer highlight four potential responses managers can employ to make sure their organizations function at their best.

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